WiseSupport - A Proven Approach to Better Customer Care
WiseSupport provides easy access to our exceptional global and regional customer support infrastructure through our automated eRequest system - no matter where you are, no matter what the issue, our support team is there. Standard support includes 24x7 response to CR1, CR2 and CR3 incidents. All other incidents are handled during local regular business hours.
- Expert Resources: Software support and incident response is handled directly by our Product Managers and Product Specialists. All support personnel are involved in the development and support of specific modules, so your eRequest can be resolved quickly by an expert.
- Automated Incident Reporting: Our eRequest system enables detailed incident reporting directly from WiseTech Global applications, allowing our global support team to accelerate response and resolution time.
- Dedicated Customer Care: Our Customer Care team includes a team of Relationship Managers to guide you through our processes, beginning with your implementation, and continuing throughout your relationship with WiseTech Global.