Lading provides comprehensive CargoWise One Helpdesk, BPO and Consulting services to companies around the world from its offices in the United States, Chile, and South Africa.
Complete, 24/7 Helpdesk support
Lading Helpdesk is comprised exclusively of CargoWise One Certified Professionals, the highest accreditation available from WiseTech Global, who look after all aspects of your platform.
Our unlimited Per User Support offering covers everything from assistance with internal tasks such as passwords, security rights, or printer issues, to help with external-facing work like activating and deactivating customers, or handling system-wide improvements such as setting up new reports and workflows.
We’re there as much and as often as you need, 24/7/365. All for a flat, economical per user monthly fee that gives you certainty over costs and the flexibility of no commitment month to month plans.
If unlimited Per User support is not right for your company, Lading also offers competitive Per Ticket and discounted Hourly support options.
Customers who switch to Lading Helpdesk have saved on average 25% compared to internal CargoWise One support spend (and more when compared to hourly consulting spend).
Business Process Outsourcing that helps you run more efficiently
Lading’s Business Process Outsourcing team allows companies to outsource time-consuming and non-critical work such as data entry, customer and sales support, collections and rates management at a fraction of the cost of completing these tasks internally.
It’s the simple and hassle-free way to run a more cost effective and efficient environment.
Optimize your new or existing CargoWise One platform
We regularly help companies go from zero to fully setup and operational on CargoWise One in as little as one week. In doing so, we upload key data and connect CargoWise One to other software platforms or business software while training staff so they are ready to hit the ground running.
We can help your company configure EDI messaging, auto rating, workflows, triggers, templates, and other automation capabilities, and can eliminate double data entry by setting up and connecting eAdaptor to any external systems.
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