Customer Support (Customs & Trade Compliance)

Why Join Us

• Develop practical expertise in customs and trade compliance support
• Collaborate with both local teams and colleagues worldwide
• Benefit from a hybrid work model

About the Role

This position is responsible for supporting customers of Ready Korea’s trade compliance solutions. You will serve as the first point of contact for customers, providing guidance on customs and compliance submissions, resolving inquiries, and ensuring a smooth user experience.

What You’ll Be Doing

• Provide timely and first-level support for MediKorea (HelpTrade portal)
• Guide customers through customs and compliance submissions and related compliance documentation
• Resolve user inquiries on documentation, import reporting, and process steps
• Coordinate with internal teams (operations, compliance, product) for issue resolution
• Participate in system testing, user feedback collection, and service improvement initiatives

What We’re Looking For

• 2-5 years’ experience in customer support, logistics operations, or customs brokerage
• Knowledge of customs, import/export, or regulated goods compliance ideal
• Strong customer service and problem-solving skills
• Ability to work effectively with cross-functional teams including global colleagues
• English communication skills at a conversational level or above

About Ready Korea & WiseTech Global

Founded in 1989, Ready Korea is one of Korea’s leading providers of customs clearance, bonded warehouse management, and trade compliance solutions. The company’s systems are trusted by major organizations across logistics, manufacturing, and healthcare.

Since 2019, Ready Korea has been part of WiseTech Global , a world leader in logistics software headquartered in Sydney, Australia. Together they combine local expertise with global technology to deliver solutions that make Korean trade faster, more accurate, and fully compliant with international standards.

Before You Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

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