About the Role

Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business operations.

Responsibilities

  • Develop and maintain the IS Incident Management process, procedures and policies
  • Collaborate with stakeholders & product management to continuously improve the internally built Incident Management system
  • Analyse and take corrective actions required to meet Incident Management KPIs
  • Ensure high-quality incident recording and maintenance
  • Prepare Incident reporting
  • Provide management information and make recommendations for process improvements
  • Develop and maintain strong departmental and stakeholder relationships
  • Train IS staff and stakeholders in the Incident Management process, procedures and policies
  • Manage both complex and Major Incidents from beginning through to resolution, as required, including:
  • Analyse Incident records to determine any trends or apparent Problems that occur
  • Ensure Problem tickets are raised when the root cause requires investigation

Skills and Experience

  • Minimum 4 years of IT Incident Management experience in large enterprises
  • Competence using an Incident Management system
  • Strong analytical and interpretive skills

Company Culture and Values

At WiseTech, we believe in creating a collaborative, supportive, and diverse work environment that encourages growth and development. Our global team offers the opportunity to work on exciting projects and learn from experts in the field.

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