About Us

Trinium Technologies is a subsidiary of WiseTech Global, a fast-growing global transportation software company based in Sydney, Australia. Trinium Technologies, based in Palos Verdes, CA, is the leading provider of Transportation Management Software (TMS) for intermodal trucking companies. Our customers represent the “final mile” of the international supply chain, one of the most complex and challenging segments of international cargo movement.

The role

The Account Manager/Customer Success Coordinator is one of our most important customer contact positions. The objective of the role is to drive customer satisfaction and operational efficiency by leading Trinium’s response to customer support requests and continuously preventing the sources of product defects and support calls.

Responsibilities

  • Support clients via phone and email correspondence and ensure issues are resolved in a timely manner based on their urgency
  • Effectively resolve support requests through diagnosis and resolution, escalate to technical staff when necessary
  • Work as a liaison between client & technical team to translate client requirements through proper documentation
  • Manage projects for customers related to enhancements, integrations, configuration, and training
  • Monitor and facilitate technical work through to delivery to the customer for the assigned territory
  • Provide performance reporting to management as required
  • Manage time reporting of internal staff associated to accounts in the assigned territory on a weekly basis
  • Complete customer billing on a monthly basis

Qualifications

  • 4-year college degree and / or some experience in Transportation/Logistics
  • Windows and computer literacy
  • Strong customer focus
  • Strong task management and prioritization skills
  • Strong interpersonal skills and cultural adaptability
  • Administrator level experience as a user of enterprise systems

About WiseTech Global

At WiseTech Global we are united in our mission to create breakthrough products that enable and empower those that own and operate the supply chains of the world. Find out more at WiseTech Global

Before you Apply

From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

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Über uns

Wir verbessern Produktivität, Vernetzung und Ressourcennutzung in 165 Ländern weltweit.

 

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