Product Support Associate - Seoul, Korea

We are looking for a Product Support Associate to join our team in Ready Korea (part of WiseTech Global) based in Seoul.

Why Join Us?

• Build diverse operational skills in a fast-growing global business
• Enjoy hybrid work with two remote days each week
• Opportunity to lead initiatives to enhance and streamline operational processes

About the role

In this role, you will respond to customer inquiries, provide clear guidance, and ensure a smooth experience. You’ll work with local and international teams on projects, testing, and process improvements.

What You’ll Be Doing

• Provide timely and accurate first-level support for MediKorea Solution
• Understand customer needs and deliver effective solutions
• Manage documentation, contracts, and reports
• Coordinate meetings and cross-team communication
• Contribute to projects, testing, and continuous improvements

What We’re Looking For

• 1-3 years’ experience in customer support, operations, or product support
• Strong communication skills in Korean (native) and English (conversational or above)
• Proven customer service skills, ideally in a software or IT environment
• Strong organizational and administrative skills
• Ability to work collaboratively with multiple departments and international teams
• Experience in trade, customs, or compliance (advantageous)

About Ready Korea & WiseTech Global

Ready Korea, founded in 1989, is a leading customs, bonded warehouse management, and trade compliance solutions provider in South Korea. Since joining WiseTech Global in 2019, we have combined local expertise with global technology leadership to deliver innovative solutions that support international trade and improve productivity.

Before you Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.