External Subprocessors
| Company | Address | Service description | Duration of processing |
|---|---|---|---|
|
Affiliates of the Data Importer listed in Internal sub-processors data centre(s) table below |
Refer to Internal |
Data centres |
For the term of the applicable Service Agreement and until teardown of Data Exporter’s databases is complete |
|
Microsoft Ireland Operations Limited
Microsoft Pty Ltd |
C/o Microsoft Operations Pte Ltd Dept. 551, Volume Licensing, 82 Cecil Street, #13-01 Frasers Tower, Singapore 069547 Republic of Singapore 1 Epping Road, North Ryde NSW 2113, Australia |
Exchange - email SharePoint – collaboration tools Microsoft Teams – collaboration tools Defender ATP – threat protection Azure -IaaS, PaaS, SaaS |
For the term of the applicable Service Agreement and until teardown of Data Exporter’s databases is complete |
|
Proofpoint Inc. |
892 Ross Drive, Sunnyvale, CA 94085, USA |
Email Filtering/quarantine |
For the term of the applicable Service Agreement and until teardown of Data Exporter’s databases is complete, however, duration of retention of any particular email is two weeks following receipt of each quarantined email |
|
Iron Mountain Australian Group Pty ltd |
Australia Headquarters 465 Plummer St, |
Off-Site Storage |
For the term of the applicable Service Agreement and until expiry of retention period required thereafter |
|
Aryaka Networks, Inc. |
1800 Gateway Drive, Suite 200, San Mateo, CA 94404, USA |
Network acceleration services over the public internet |
For the term of the applicable Service Agreement and until teardown of Data Exporter’s databases is complete |
Internal Subprocessors
| Company Name | Country | Address |
|---|---|---|
|
WiseTech Global Limited |
Australia |
25 Bourke Road, Alexandria NSW, Australia |
|
WiseTech Global (US) Inc. |
USA |
1051 East Woodfield Road, Schaumburg IL 60173, USA |
|
CargoWise GmbH |
Germany |
c/o Softship GmbH, Notkestraße 13-15, 22607, Hamburg, Germany |
Bolero Specific Subprocessors
| Company Name | Address | Service description | Duration of processing |
|---|---|---|---|
| Amazon Web Services EMEA SARL, UK Branch | 1 Principal Place, Worship Street, LONDON, EC2A 2FA, United Kingdom | Datacenter Provider. Production in Dublin, Ireland and Disaster Recovery / Training in Frankfurt, Germany. | 24x7 |
SISA Specific Subprocessors
| Company Name | Address | Service description | Duration of processing |
|---|---|---|---|
| Levantis AG | Industriestrasse 38, CH-5314 Kleindöttingen, Switzerland | Datacenter Provider | 24x7 |
LSP Specific Subprocessors
| Company Name | Address | Service description | Duration of processing |
|---|---|---|---|
| BIT B.V. | Galileïlaan 19 - 6716 BP Ede | Datacenter Provider | 24x7 |
Intris Specific Subprocessors
| Company Name | Address | Service description | Duration of processing |
|---|---|---|---|
| Droppar a division of Contribute NV | Prins Boudewijnlaan 43, 2650 Edegem, Belgium | Datacenter Provider | 24x7 |
| Oracle Belgium BV | Medialaan 50, 1800 Vilvoorde, Belgium | Datacenter Provider | 24x7 |
Systema Specific Subprocessors
| Company Name | Address | Service description | Duration of processing |
|---|---|---|---|
| Orange Business Digital Norway AS | Lørenfaret 1, 0580 Oslo, Norway | Datacenter Provider | 24x7 |
CargoGuide Specific Subprocessors
| Company Name | Address | Service description | Duration of processing |
|---|---|---|---|
| Microsoft Ireland Operations Ltd | South County Business Park, Dublin, D18, Ireland | Datacenter Provider | 24x7 |
e2open Specific Subprocessors
Internal Subprocessors
| Company Name | Country | State/Provinces/City |
|---|---|---|
| E2open, LLC | USA | Delaware |
| INTTRA LLC | USA | Delaware |
| Amber Road, LLC | USA | Delaware |
| BluJay Solutions LLC | USA | Delaware |
| Raven Logistics LLC | USA | Delaware |
| E2open Canada Inc | Canada | N/A |
| E2open Ltd | UK | N/A |
| BluJay Solutions Ltd | UK | N/A |
| INTTRA Pte Limited | Singapore | N/A |
| BluJay Solutions PTE Ltd | Singapore | N/A |
| E2open Malaysia Sdn. Bhd | Malaysia | Kuala Lumpur |
| E2open Software India Private Limited | India | Karnataka |
| Amber Road Software Private Limited | India | Karnataka |
| BluJay Solutions (India) Private Limited | India | N/A |
| E2open GmbH | Germany | Baden-Württemberg |
| BluJay Solutions GmbH | Germany | N/A |
| BluJay Solutions SA | Spain | N/A |
| BluJay Solutions BV | Netherlands | N/A |
| BluJay Solutions Belgium NV | Belgium | N/A |
| BluJay Solutions A/S | Denmark | N/A |
| BluJay Solutions Australia Pty Ltd | Australia | N/A |
| Expedient Software Pty Ltd | Australia | N/A |
| BluJay Solutions (New Zealand) Ltd. | New Zealand | N/A |
| BluJay Solutions (Hong Kong) Ltd | China | Hong Kong |
| BluJay Solutions Co Ltd | China | N/A |
| E2open Development Corp Malaysia Branch | Malaysia | Kuala Lumpur |
e2open group affiliates – Processing on specific products and services
The following E2open group entities will provide service, support, and data process for the specific services listed in the description field. If you do not use any of those services, then such entity will not apply. All are controlled by E2open, LLC.
| Company Name | Country | State/Province/City | Service Description | Duration of processing |
|---|---|---|---|---|
| Birch Worldwide, LLC | USA | California | Only MDF, Rebates and Incentive Services | 24x7 |
| Zyme CCI LLC | USA | California | Only MDF, Rebates and Incentive Services | 24x7 |
| Zyme Solutions, LLC | USA | Delaware | Only Channel Marketing/Incentive Services | 24x7 |
| Averetek, LLC | USA | Washington | Only Channel Marketing Aggregation Services | 24x7 |
| Logistyx Technologies, LLC | USA | Delaware | Only for Logistyx software and related services | 24x7 |
| Birch Worldwide Limited | UK | N/A | Only MDF, Rebates and Incentive Services | 24x7 |
| Logistyx Technologies International Limited | UK | N/A | Only for Logistyx software and related services | 24x7 |
| Logistyx Technologies, Inc. | Canada | N/A | Only for Logistyx software and related services | 24x7 |
| Avantida E-Logistica S.L. Unipersonal | Spain | N/A | Only Logistics Platform Services | 24x7 |
| Avantida Poland z.o.o. | Poland | Krakow | Only Logistics Platform Services | 24x7 |
| Zyme Solutions Private Limited | India | Karnataka | Only Channel Marketing/Incentive Services | 24x7 |
| INTTRA Service & Support Private Limited | India | Chennai | Only Logistics Platform Services | 24x7 |
| INTTRA AS | Denmark | N/A | Only Logistics Platform Services | 24x7 |
| Logistyx Technologies Europe BV | Netherlands | N/A | Only for Logistyx software and related services | 24x7 |
| Logistyx Technologies Asia Pte Ltd | Singapore | N/A | Only for Logistyx software and related services | 24x7 |
| Amber Road (Hong Kong) Limited | China | Hong Kong | Only for China Trade Management Services; ecVision Suite | 24x7 |
| E2open Software (Shanghai) Co. Ltd | China | Shanghai | Only for China Trade Management services; ecVision Suite; or upon customer request for other services | 24x7 |
| INTTRA (Shanghai) Company Limited | China | Shanghai | Only Logistics Platform Services | 24x7 |
| Amber Road (Shenzhen) Co. Limited | China | Shenzhen | Only for China Trade Management Services; ecVision Suite | 24x7 |
| Amber Road China Ltd | China | Shanghai | Only for China Trade Management Services; ecVision Suite | 24x7 |
| Avantida NV | Belgium | N/A | Only Logistics Platform Services | 24x7 |
External subprocessors
The following list of processers not affiliated with E2open LLC are suppliers who provide the data processing activities listed in the processing activities column.
| Company Name | Country | Service description | Duration of processing |
|---|---|---|---|
| Simpler Postage, Inc. (d/b/a EasyPost) | USA | Parcel-related services integrated with TMS solutions | 24x7 |
| Amazon AWS | USA (Ohio) | US data center for certain services, primarily restricted party screening and trade automation | 24x7 |
| Microsoft Azure | USA/EU | US/EU data centers for Logistyx software | 24x7 |
| Amazon AWS | Ireland (Dublin) | Primary EU data center for certain services, primarily restricted party screening and trade automation | 24x7 |
| Amazon AWS | Germany (Frankfurt) | Secondary EU data center for certain services, primarily restricted party screening and trade automation | 24x7 |
| China Telecom Data Center Nanhui | Shanghai, China | Primary Data Center – China Trade Management only | 24x7 |
| China Telecom Data Center Shibei | Shanghai, China | Secondary Data Center – China Trade Management only | 24x7 |
| EMAPTA | Philippines | Customer Service | 24x7 |
| Ortec International B.V. | Holland | Customer Service | 24x7 |
| Atlassian Network Services, Inc. | USA | Customer support ticketing and knowledge base (Jira and Confluence); hosted at Equinix Sunnyvale | 24x7 |
| Salesforce, Inc. | USA | Customer support CRM (e2open.lightning.force.com); hosted on AWS | 24x7 |
| Google LLC | USA/EU | Google Cloud Platform AI services supporting e2open Digital Assistant functionality, including Google Gemini and Google Vertex AI Search | 24x7 |
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