This role is so much more than building a PC, updating a piece of software, or putting a new monitor in front of an employee. It’s about trying out different technologies, finding unique solutions to problems, and taking ownership to add real value to the business. It’s just a bonus that this role will expose you to the latest hardware and cutting edge technology.
We’re not so caught up on the number of years of experience you have, but rather your interest, dedication and commitment to learning what you don’t already know.
So maybe you’ve recently graduated uni, or maybe you’ve already built a strong foundation in IT support and you’ll be experienced with resolving desktop issues. Either way, you work best in a team environment and are seeking a company where your expertise will be valued and offers opportunity to advance.
Some of the things you’ll get involved in are:
- Being the first point of contact for support, you'll be assessing and assigning support requests through our ticket system
- Diagnosing and resolving advanced technical issues in a timely and accurate manner
- Creating/updating support guides
Who you are:
You’re the sort of person who's respected beyond the work environment, in particular, your diagnostic and resolution talent in relation to software & hardware issues. You are comfortable prioritising and managing multiple deliverables and enjoy tackling detailed, complicated problems.
You always have the users best interests at heart, and your interactions with them will leave them feeling like their problem mattered to you, no matter how big or small. You’ll have a thirst for knowledge and aren’t afraid to both ask questions and work things out for yourself.
If you tick all (or most) of the following boxes, then send us your CV:
- IT Degree or equivalent Diploma
- Exposure to Microsoft Cloud Services including Office365
- Microsoft Certifications (MTA, MCSA or MCSE)
- Experience with any virtualisation technology such as Hypervisor or VMWare
- Experience working in an ITIL environment
About WiseTech Global:
Our innovations and global technology enables, improves and empowers the world’s supply chain. We are a force for good, improving productivity, connectivity and resources usage across more than 130 countries worldwide. We build products using the latest software tools and the best hardware platforms.
Having listed on the ASX in 2016, WiseTech Global is an AU$6 billion+ company that is serious about expansion and technical innovation. Through a combination of organic growth and targeted acquisitions, our global employee head count has increased rapidly, and we’re far from slowing down.
We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.
Set yourself apart from the rest, and tell us ‘WHY YOU’ in your Cover Letter!