CargoWise Value Packs have unlocked access to the full range of CargoWise functionality for all customers across forwarding, customs, warehousing, and land transport-related functions and modules.
With the full platform now within reach for everyone, the focus shifts to how well teams use CargoWise in practice. Over time, a clear pattern has emerged: organizations that invest in building the capability of their team members through product learning and certification deliver more consistent, higher-quality outcomes across their operations.
What changes when teams get CargoWise certified
By tracking customer cohorts through their first 30 months on CargoWise, WiseTech Global compared companies engaged with CargoWise Certifications against those who are not. A productivity gap emerged within 12 months and kept growing. By year three, certified organizations showed measurably deeper and more confident adoption of CargoWise than non-certified cohorts.
The analysis found that certified users raised 16% fewer support requests that needed rework, meaning less time lost to troubleshooting, faster resolution, and more than 3,000 hours freed up for higher value work each year.
In the 2026 Global CargoWise Certifications Survey, one user put it this way: “CargoWise Certification helps ensure my teams are using the system correctly and consistently… operations run more smoothly, errors reduce, and productivity increases."
Real productivity wins from Certified teams
In <12 months, Certified teams see measurable productivity gains
16% reduction in low-quality support requests
3,000+ hours freed up annually for higher-value work
Why certification changes the equation
CargoWise is a powerful platform, and CargoWise Certifications are how your team learns to use it to its full potential. Delivered through WiseTech Academy, staff earn industry-recognized credentials across CargoWise's core functions, validating their expertise and keeping their skills current as the platform evolves.
Over time, that expertise spreads, and the whole team operates at a higher level. It’s a pattern users recognize, with 93% of surveyed certified users saying they plan to renew their certification, citing ongoing skill development and staying current with new features as their top reasons.
With CargoWise Value Packs opening the full platform at no additional cost, that expertise matters more than ever.
"CargoWise Value Packs give customers access to a huge range of new and valuable capabilities, with no separate charges. There are no per-user licenses and no incremental costs to constrain using additional modules. The question now is, how do you take advantage of that? How do you make better use of CargoWise to make your business more efficient and increase productivity?
That's where Certification comes in."
Matt Abercromby, Head of Certifications - WiseTech Global
Four signals that capability is compounding
The data showed that high-performing companies had four consistent themes. Each one appeared early, and each gap widens for organizations with certified users.
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Faster activation
Certified teams reach confident platform use faster after go-live. The gap is visible within 12 months and keeps widening. -
Better incident quality
Support teams see the difference immediately: fewer poorly formed requests, less noise, and faster resolution across the board. -
Broader and deeper usage
The footprint grows: certified users adopt more modules, explore more features, and convert access into measurable productivity gains. -
Greater operational consistency
Certified teams drive more consistent, correct use of CargoWise across the business, leading to fewer errors and smoother execution.
For companies that invest in prioritising CargoWise Certifications, the data shows a clear and compounding advantage, building in year one and becoming very apparent by year three. CargoWise Certifications are free, delivered online, and designed to fit around the working day. Now that Value Packs have removed the access barrier, there's no better time to get certified.